Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Doylestown, Pennsylvania

Report scam

Advance America - Report scam
I had someone reach out that stated they where with advance america regarding a loan I was approved for. They asked for my banking information and I provided after I checked and confirmed advance america was legit. It was a scam and had two fake mobile deposits sent to my bank which caused the bank to place on hold and then canceled my bank all together and my paycheck was on hold before they would send back to my payroll department. I had no money for 2 weeks! I have the text messages I received and everything
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Sharon A Mzj

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Verified Reviewer

Customer service

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Advance America - Customer service
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I received an email from a Shawn Shelton Advance America Acct Services (no address, phone or email) threatening me with a court date if I didn't make a payment toward services provided in 2021. These charges were discharged in a bankruptcy filed by me. The discharge occured in May of 2022. The representative I spoke with today told me this was not from your company as you would have included name, phone, etc. She also informed me that all info related to the Bankruptcy was on file with your company.
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Pros:
  • Quick to help

Preferred solution: Would like to know where the email came from and why

User's recommendation: I have always liked Advanced America. I would definitely recommend to anyone. I lost 3 good jobs and alimony during Covid and had no choice but to file bankruptcy.

Gwendalynn Cwv
map-marker Bates City, Missouri

I was ripped off

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Advance America - I was ripped off
I need to talk to a person immediately xxxxx. Cxxxxx. Person to person. Call me at 218396****. XXXXX. Cxxxxx
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User's recommendation: At this point no recommendations

Litoya B

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Verified Buyer
|

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Verified Reviewer
| map-marker Norfolk, Virginia

Fruad

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Advance America - Fruad
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I was trying to call to report Fruad someone called me acting like cash advances America and style money from my bank account however I cant get through To no because it kept asking me for my phone number and things I dont have to have an account please call me 757992**** I have contacted my bank bower they got my account on watch and fraud alert also they will dispute the transaction after its not pending however I need to report this Im and upset and out of money that I did not have
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Loss:
$1150

Preferred solution: Full refund

Sabrina L Psv

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Verified Reviewer
| map-marker Columbus, Georgia

Scam and customer service

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Number 184******** called asked for all banking info as advance america scam. Required bank info regarding a loan
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Loss:
$2000
Cons:
  • Scammers

Preferred solution: Settlement for dealing with a company impersonating your company or will file a doi

User's recommendation: Do not trust this company

James G Ysy

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Verified Reviewer

Loan offer

Do you need a loan of any type and of any amount to grow up your business? financial crisis or live in a better place? Do you need any of the following loans? * Student Loans. * Car loans. * Housing Loans. * Mortgages Loans. * Auto Loans. * Personal Loans. * Loans for Veterans. * Small Business Loans. * Business Loans. * Payday Loans. * Borrowing from Retirement & Life Insurance? All these loans are given out at low interest rate. if you're interested in getting a genuine and affordable loan kindly email: jamesglarryloanhome@***.com for more info
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User's recommendation: instant loan

Michelle K Wpx

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Loan offer fraud

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You have no knline chat available. Both numbers that you list to use in case of fraud are t answered by a human being and when prompted to click an option to REPORT FRAUD it only requests information to bring up your loan. Obviously I dont have a loan and wanted to report someone saying they are from your company. Its impossible to report a fraud activity to a recording.
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Geneva M Lbc

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Verified Reviewer

I applied for a loan and Marcus Brown

He took my whole check and I have no loan nor my SSI check and he ignores my phone calls and refuses to return it into cash app I have no money and all i have been asking him is to put the $1200.00 back into the account. I want it done immediately ~ I have bills to pay,
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Loss:
$1200

Preferred solution: Full refund

Veronica M Jal

They sent my loan to the wrong bank and now I have to wait five days

Advance America - They sent my loan to the wrong bank and now I have to wait five days
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I called all day Monday to have them resolve my issue. The refuse to look at my loan agreement and see that they sent it to the wrong bank, and now I have to wait five days to even try again. This is beyond ridiculous and frustrating especially when I needed the loan so desperately. So they completely have not helped me in any way. They suck. And they basically told me they cant do anything way to help out a poor customer.
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Preferred solution: Price reduction

User's recommendation: Don’t

Vanika C

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Verified Buyer

Scammed out my money from Chris Dyer

Advance America - Scammed out my money from Chris Dyer
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Ive applied for a loan with this company and you all said that I was approved for 3000 then you asked for my banking information and I gave it to a gentleman representing this company by the name of Chris Dyer so he could put the funds in my account then he said it was a problem with the server could I send it through family money card that didnt work then he ask me to go to Walmart and send it that way he transferred 220 from my savings account over to the checking account and took my money I told he they have made a mistake and took my money and he said they will refund my funds to wait then Saturday December 16 he ask to go back to Walmart and get a money network card and send 100 to the card and take a picture and email him the card and the receipt so I did I havent heard anything back from him. Until today December 18 2023 he talking about I have to wait I dont want no loan anymore just my money back $320 and I should be reimbursed for all this lying and fraud going on please could someone call me back asap with some type of help to this situation my name is Vanika Carter and my number is (404) 454-****

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Loss:
$320

Preferred solution: Full refund

1 comment
Guest

Same situation same guy, this sucks…

Mike M Psf

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Verified Reviewer

Poor IT service

Terrible IT , I have an account with them and been trying for a week to log in , customer service said can't help , but it's been a week and NO CALL FROM IT , POOR SERVICE!
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Sarah M Qwo

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Verified Reviewer

Wont let me apply for a loan

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Ive used this twice. Paid off my recent loan yesterday tried to reapply and all of a sudden the site is not working. I live the ability to be able to make payments over the month while the app was working. Cant even finish processing my loan. It says something went wrong the page you requested cannot be found. Beyond frustrating...
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Preferred solution: The website fixed!!

2 comments
Jalessa Wdn

Yup! Same here and calling is pointless because you cant get a human and it wants account number....whether you have an account, OR NOT, plus you cant login to get your account number because their website was apparently designed by a kid of one of the employees and its on a server from 1995 in someones basement running on dial up.

Guest

Same thing here. I called two weeks ago and they said they would put in a service order for my account.

It's still not fixed and I could really use an advance. I don't want to try anywhere else because I don't my information out there for multiple companies.

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Yashua Bgv

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Verified Reviewer

Dryad

I just got a call from someone saying I used this but I never got an any money from you guys! This is fraud someone used my social security card and Im reporting it thank you kindly
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Preferred solution: Apology

Alighta A

Fraud

Original review Feb 15, 2024
no way to speak to a live person was reporting fraud and they want ss number, I have never done business with the company and will not give out my number
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Preferred solution: I want fraud in my name to stop, I did not open and account and keep getting emails .Talking to a real person would help

Stephanie P Sxy

*** service

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Trying to change withdrawal dates I have tried several times to change the pay periods and now its trying to come out 12th which is NOT a payday
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Preferred solution: Trying to change the dates of the payments

Berry Qym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scams

I am in the process of applying for a loan and I think that this may be a scam by some persons that is saying that they are your company Advance America and they're not?
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Preferred solution: Need to talk to a real person

About

Summary

Advance America Cash Advance is one of the nation's leading payday loan companies operating operate approximately 2,800 payday cash advance centers and 84 limited licensees in 32 states, the United Kingdom and Canada. The company provides its services primarily to the middle-income working individuals. Advance America was founded in 1997. Advance America is a founding member of the Community Financial Services Association (CFSA), an industry trade group dedicated to promoting responsible regulation of the cash advance industry and consumer protections. The customer service of the company is based in Greenville, South Carolina and is available via email:comments@advanceamerica.net, or at 1-800-WE'RE HERE (1-800-937-3437).

Advance America reviews and complaints

Advance America is ranked 83 out of 1016 in Loans and Mortgages category

Area Served

USA

Payment Methods

MasterCard

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