Advance America Phone Numbers and Emails

Toll-Free Number:

  • (800) 937-3437
Send Message

Customer Service:

  • (877) 505-0701
  • (888) 310-4238
  • (844) 562-6480

Legal:

  • (844) 556-2648
    Privacy Inquiries

Advance America Emails:

Customer Service
Technical Support
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 937-3437
Total calls: 1 670 Issues resolved: 67 Last call: Mar 28, 2024

Does Advance America have 24/7 Customer Service?

Advance America does not provide 24/7 Advance America customer service. Their customer service hours may vary depending on the specific location and branch. It is advisable to visit their official website or contact the specific branch you are interested in to inquire about their customer service hours and availability. Advance America hours of operation during regular business hours, Monday to Friday, and some branches may also offer limited hours on weekends.

What Is the Advance America Phone Number?

To get in touch with Advance America, there are two Advance America phone numbers you can use. For account information, you can call the contact center at 1-844-562-6480.

Alternatively, you can reach out to a local Advance America store by dialing +1 913-262-3340. They provide customer support through the number 1-877-505-0701. Please note that Advance America hours of operations are as follows: Monday to Friday from 8 am to 9 pm EST, and Saturday from 9 am to 6 pm EST. Feel free to contact them during these hours for any assistance you may require.

Can I Contact Advance America via Chat?

Advance America does not offer a live chat option for customer support on their website. The primary means of contacting them is through phone calls or visiting one of their local stores. If you have any inquiries or require assistance, it is recommended to reach out to them via phone using the provided phone numbers for Advance America or visit a nearby Advance America location for direct assistance.

If you prefer to contact Advance America via email, you can reach out to them at customerservice@service.advanceamerica.net. Please note that response times may vary, and it is advisable to use phone calls or visiting a local store for more immediate assistance.

PissedConsumer Club

Contact Information

Advance America Website:

Advance America Help Center:

Corporate Office Address:

Advance America
3003 50th St. Suite 500
Lubbock, Texas 79413
United States

Other Info (opening hours):

Other Location:

Spartanburg, South Carolina 29306


Hours:

Monday - Friday: 8 am - 9 pm EST

Saturday: 9 am - 6 pm EST

More contact details

Advance America Customer Service Reviews

2.1 / 5
Poor
Mike M Psf
Poor IT service

Terrible IT , I have an account with them and been trying for a week to log in , customer service said can't help , but it's been a week and NO CALL FROM IT , POOR SERVICE!

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Guest-5216251
Calling waiting to receive the money they promised back with info
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have yet to receive my loan money! Why has it not been deposited?

This is some sort of scam because I cant reach you guys and I got no deposit! If I dont get a phone call I will turn this over to the FBI

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William K Lak
No customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

So I get a phone call from the manager in the Coeur dAlene branch her name is Tammy and she was calling to ask questions about a loan that I applied for. The interesting part is I did not apply for any loans and we found out that is a fraudulent attempt to get a loan using my credit information. She said she cant do anything but forward it to her manager and gave me a number to call well I tried that number and multiple other numbers and all I get is hold music which is terrible to start with and I sit on hold for 15 to 30 minutes at a time and have never yet gotten a hold of any customer service representative.

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How Good is Advance America's Customer Service?

Genea Pug
Genea Pug
Feels Disappointed | Mar 17, 2024

terrible, frighting, traumatizing

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Parrish Tej
Parrish Tej
Feels Disappointed | Mar 07, 2024

Didn't know of this is a real company or scam.

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Alanna Cwd
Alanna Cwd
Feels Disappointed | Feb 16, 2023

Customer service wad rude and un willing to help

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Lexia Cfl
Lexia Cfl
Feels Neutral | Feb 07, 2023

Customer service rep was very nice and professional got my question answer

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Humphrey Jil
Humphrey Jil
Feels Satisfied | Jan 08, 2023

Good very helpful

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PAMELA T Sin
PAMELA T Sin
Feels Satisfied | Jan 06, 2023

There was a overpayment this month I requested one back it overdrew my Account. My payment taken straight out , but getting my money replaced has been two weeks now it it still is going to be another week before I get my money replace so I continue to have overdraft fees by then I won’t have anything left. That upsets me so much. It’s hurts my financial aspects. Please fix this problem.

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Summary of Advance America Customer Service Calls

2.1K TOTAL
CALLS
02:43 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Advance America?

Payments and Charges Question:

  • “Payments”
  • “Late payment”
  • “Need to make arrangements for billing”

Product/ Service Question:

  • “Loan question”
  • “Interest rate on my loan”
  • “Loan”

Request for Information Question:

  • “Status of loan”
  • “About my account”
  • “Talk to some one about my loan.”

Account Question:

  • “To report Daniel Chris and David Clinton supposed long time employees of Advance America who used me and my bank account to launder money. There attempts to steal money but these two individuals are liars and thieves and need to be stopped.”
  • “Can't get into my account”
  • “Help logging in”

Employment Question:

  • “W2”
  • “W2 copy”
  • “To pay off a loan over phone need 800#”

Staff Question:

  • “Scam and customer service”
  • “Customer service”
  • “Upset with the service”

Activation/ Cancellation Question:

  • “Renew loan”
  • “Cancel direct take out of payment I will call it in on 3rd”
  • “Trying to cancel online app”

Website/ Application Question:

  • “Online application”
  • “Locked out of website”
  • “Website change”

Return/ Replace Question:

  • “Change my phone number”
  • “Return core”
  • “Office here has not returned my title for two weeks now, after paying off the loan in full 2weeks ago.”

Cards Question:

  • “To get money on my card”
  • “Changes in card”
  • “I need to add my card”

Refund Question:

  • “Refund due to associate paying to the wrong account now my bank account went into over draft”
  • “Y'all mistakenly collected twice on my lawn and I desperately need my money back but y'all collected twice”
  • “Refund”

Shipping and Delivery Question:

  • “They gave me the wrong order and now they want give me my money back”
  • “Didnt get title after paing off”
  • “When do I get the money from the payday loan that I did this morning”

Other Question:

  • “To see if cash advance America Is located DC”
  • “Paymany”
  • “Report scam”

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